Refund policy

Exchange & Return Policy

Thank you for choosing Kunooz Alteeb for your favorite perfumes, incense, oud, and musk. We are always happy to serve you.

Sometimes you may change your mind about a product you purchased, and that’s perfectly fine. At Kunooz Alteeb, we aim to make the exchange and return process as simple and smooth as possible through the following procedures.

1. How to Request an Exchange or Return

Before sending back any product, please contact us first via:

  • Phone / WhatsApp: +965 9888 0004

2. Time Frame and Conditions

  • Returns: Customers may return a product within 14 days of the delivery date, provided it is intact and in its original condition. The customer bears the full shipping costs, and the product price will be refunded within 14 business days.

  • Exchange before shipping: Customers may exchange a product for another one free of charge before the order is shipped.

  • Exchange after shipping: Customers may exchange a product within 14 days of delivery, bearing the full shipping cost and any price difference.

  • Defective or non-matching products: If a product arrives defective, damaged, or does not match the specifications at the time of purchase, the customer may exchange or return it within 14 days of delivery and will receive a full refund, including shipping costs. If the customer ships the item themselves, please send proof of shipping showing the tracking number, shipping company, and cost.

3. Non-Returnable and Non-Exchangeable Cases

  • After 14 days from the delivery date.

  • If the product has been altered from its original condition for any reason.

  • Perfumes, musk, and creams whose seal or packaging has been opened, or that have been used beyond testing, for hygiene and safety reasons.

  • Incense, mamoul, and oud once the package has been opened or used.

  • Products and giveaways made or prepared specifically at the customer’s request according to their specifications (such as personalized newborn, graduation, or Hajj giveaways).

4. Shipping and Returns

  • If the customer wishes to return an order after delivery with no defect, they bear the delivery and return costs.

  • If the order is returned due to damage, defect, or a mismatch in the products, the customer pays no return fees.

  • Returned products must be in the same condition as delivered, with the original box, bag, and packaging.

5. Cancellation Policy

  • Orders cancelled before shipping incur no cancellation fees.

  • Orders cancelled during delivery require the customer to pay the delivery cost.

  • Orders shipped outside Kuwait cannot be cancelled once shipped.

6. Exchange Policy

  • If the customer wishes to exchange a product because the scent, size, or type does not suit their preference, they bear the exchange and shipping fees.

  • Products to be exchanged must be sealed, in good condition, and returned with the original box and bag.

For any inquiries, the Kunooz Alteeb customer service team is always happy to help.